· Change and Cancellation Policy after Booking Completion (Personal Reasons)

· Cancellations made 10 days or more before departure will receive a 100% refund.
· Cancellations made 4–9 days before departure will receive a 50% refund.
· Cancellations made 1–3 days before departure are non-refundable.
· No changes can be made within 24 hours of departure.
· If you need to cancel or change your reservation, please contact our customer service team during business hours.
· Cancellation or change requests submitted after 18:00 on weekdays, or on weekends and public holidays, will be processed on the next business day in the order they are received.

· Please arrive at the meeting point 10 minutes in advance. Once the scheduled meeting time has passed, we will not wait for late arrivals or no-shows, and no refund will be provided.

· We will contact customers and notify them of any changes via WhatsApp/LINE/WeChat or email. Please ensure that all personal information is entered correctly.

· If you use LINE/WeChat, please make sure that friend requests and messages from strangers are enabled, and that your ID is entered correctly. If we are unable to contact you due to any of the above issues and this affects your itinerary on the day of the tour, we will not be held responsible and no refund will be provided.

· The tour fee includes local driver/guide tips and round-trip transportation fees.

· The minimum number of participants required for each group is 6 people. If the minimum number is not met but you wish to proceed as a private tour, an additional fee will apply.

· Children 3 years old and above will be charged the adult price, while children under 36 months can join free of charge. (Free-of-charge children will not be provided with meals, vehicle seats, admission tickets, or other included experiences.)