· All ticket bookings are non-cancellable and non-refundable once the reservation has been completed.

· Physical tickets will be distributed on-site on the day. The detailed location will be notified via email before departure.

· In the event of any circumstances caused by force majeure, such as performance delays, cancellation of shops, severe weather, similar disasters, or any other reasonable causes beyond their control that result in guests being unable to enter, the final decision will be subject to the arrangements made by the company responsible for the tickets.

· All tickets are non-refundable.

· Physical tickets must be presented before entry. Physical tickets must be collected in person. On the day of the experience, please visit the designated ticket collection location in Gwangalli to collect your physical ticket.

· It is recommended to arrive 60–90 minutes in advance. If you fail to arrive on time due to personal reasons and are consequently unable to enter, no refund will be provided by our company.

· Our company is only responsible for booking the tickets. If customers are dissatisfied with the venue facilities or services after arrival, our company shall not be held responsible.

· The listed images and information are provided by the supplier and are for reference purposes only.