1. Cancellation policy after booking

・If canceled within 7 days before departure (excluding the day of departure), 50% of the fee will be refunded (excluding handling fee)
・Cancellation from 6 days before departure (excluding the day of departure) to the day of departure will not be refunded.
・ If you cancel a confirmed pick-up or drop-off appointment for any reason, a handling fee of HKD100 / TWD400 per order will be charged

2. Policy changes after booking

・ If you need to change the time/date/location after booking, you will be charged a handling fee of KRW10000
・ No changes can be made within 24 hours of departure
・If the cancellation or change of the reservation is caused by flight delays or cancellations, it can be handled at your own discretion. Please contact customer service as soon as possible and provide proof of flight changes

・Daytime hours are from 07:00 to 22:59. If you get on the bus after 23:00, you will be charged at nighttime hours
・Night time is 23:00~06:59, please get on the bus at the meeting place on time
・When sending you off at the airport, it is recommended that you arrange a meeting time 3 hours before the flight departure
・Please confirm the license plate and driver information before getting on the bus
・Children over 36 months old also occupy a seat
・The standard luggage size is 24 inches, and suitcases over 28 inches (including 28 inches) are considered 2 pieces of standard luggage
・For the convenience of customer service to contact you, please confirm that your mobile phone has opened the international roaming service or the communication software that can be contacted instantly
・Please provide 1. Flight information 2. Meeting time 3. Hotel information 4. LINE / Whatsapp / Wechat ID in the order notes column